Shipping & returns

SHIPPING METHODS

Domestic Deliveries (Greece)

Complete in item orders will be shipped in the following working day. Otherwise, they will be shipped in 2-4 working days, depending on each case.
Orders are deliveredin Greece, by Courier(“GenikiTaxydromiki”), in the best possible and market-competitiveprices. In extreme cases ofremoteanddifficultto reach locations, or in case of extreme weight/ volume items – the time and cost of delivery will be considered relatively. You can also follow the tracking by yourself.

 

Deliveries Abroad/Overseas

Complete in item orders will be delivered in the following working day. Otherwise, they will be delivered in 2-4 working days, depending on each case.
Items can be sent abroad via Hellenic Postage (ELTA), in a registered package.

Generally, the required time for delivery in Europe is approximately 4-6 working days while in the rest countries overseas is 10-15 working days, starting from the date the order has been received.

You are notified directly of delivery charges.

Any duties or taxes imposed by customs in countries out of the European Union are
payable by the addressee. The online shop cannot always be aware of the amount
of such charges.

 
SHIPPING COST

Domestic Deliveries (Greece) 

Order

Delivery Service

Cost

Pay on Delivery

Order over 50 euro

Courier

Free

+ 2 euro

Order up to 49.99 euro

 Attiki Area

Rest of Greece

 

Courier

Courier

 

2.9 euro

3.6 euro

 

+ 2 euro

Orders Abroad/Overseas can be paid off by Deposition in Bank Account or by PayPal before the items are sent. It is difficult for us to pre-estimate the shipping cost, regarding all abroad destinations. Please, feel free to send us your specific request to the following email account: info@xartogonia.gr, for further details and for final completion of your order.

Clarifications
In the event of any problem arising while filling an order (inclement weather conditions, strikes, etc.) we will contact you to confirm whether you desire your order to be completed or not. In such case, you can cancel part or the entire order.

 

RETURN POLICY

Our e-shop offers you the ability to return the merchandise in case of any problem. The products must be returned within 5 working days of delivery of order (namely the day of delivery), with the order receipt attached. The merchandise and its packaging must be intact as a whole. Our on-line shop is going to pay the cost of returned merchandise when:

  • The delivery has been delayed (excluding unexpected third-party reasons)
  • The merchandise has been delivered in a damaged or defective state.

In all other cases, the customer is obliged to pay the cost of the return.


Request of return

In the event that you wish to return the objects you have received, an e-mail of notification with request of return should be send. A reply about the procedure will be sent immediately.